1. Introduction
TestNeo.ai ("we," "our," or "us"), operated by Jnanix NGPT Pvt Ltd, is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, and protect your personal data when you use our AI-driven test automation platform powered by NeoSense™ AI Agent and NeoSense™ AI-Q.
2. Information We Collect
We collect the following types of data:
- Personal Information: Name, email address, phone number, and payment details (for paid subscriptions).
- Usage Data: Any test scripts, logs, or related data users upload for test automation purposes.
- Cookies and Tracking Technologies: To enhance user experience and platform functionality.
3. How We Use Your Information
We use collected data for the following purposes:
- To provide and maintain our test automation services.
- To process payments and manage subscriptions.
- To improve our AI models and automation recommendations.
- To communicate with users regarding updates, promotions, and service notifications.
- To ensure security, detect fraud, and comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell or rent personal data. However, we may share data with:
- Third-party payment processors for handling transactions securely.
- Service providers assisting with analytics, hosting, and customer support.
- Legal authorities when required to comply with legal obligations or protect our rights.
5. Data Security
We implement industry-standard security measures to protect user data from unauthorized access, alteration, or loss. However, no online service is completely secure, and users should take precautions when sharing sensitive data.
6. Data Retention
We retain personal data only as long as necessary for service provision, legal compliance, or dispute resolution. Users can request data deletion by contacting us.
7. User Rights
Users may:
- Access and update their personal information.
- Opt out of marketing communications.
- Request data deletion or portability.
- Restrict or object to data processing under applicable laws.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site and understand product usage:
- Google Analytics 4 on testneo.ai for marketing page views and CTA clicks (IP anonymization enabled). We do not send passwords, test instructions, screenshots, or form message bodies to Google Analytics.
- PostHog on app.testneo.ai (including the public playground) and the TestNeo Quick Test Chrome extension for product funnels such as extension open, guest test runs, and completion outcomes. Events use allowlisted metadata only (for example outcome and surface). We do not send natural-language test text, guest tokens, screenshots, or videos to PostHog.
- Chrome Web Store provides aggregate install metrics via Google’s developer dashboard; that is separate from our site analytics.
Users can manage browser cookie preferences through their browser settings. For privacy-related requests, contact support@testneo.ai.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications.
11. Contact Us
For privacy-related inquiries, contact us at support@testneo.ai